Privacy Policy

1. Information We Collect

Information you give us directly

When you fill out a contact form or request an estimate on our website, we collect the information you submit. This may include your name, phone number, email address, property address, and a description of the work you need. We collect only what is necessary to respond to your request.

Analytics and usage data

We may use third-party analytics tools (such as Google Analytics) to understand how visitors use our website. These tools collect information such as your browser type, pages visited, time spent on pages, and general geographic location based on your IP address. This data is aggregated and used only to improve our website. We do not use it to identify individual users.

Cookies

Our website may use cookies - small text files stored in your browser - to support analytics and remember your preferences. You can disable cookies in your browser settings at any time. Disabling cookies will not prevent you from using our website, but some features may behave differently.

2. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and questions.
• Schedule on-site visits and follow up on projects.
• Communicate with you about your job, including scheduling, pricing, and status updates.
• Improve our website and understand how visitors find and use it.

We do not use your information for automated marketing campaigns unless you have explicitly opted in. We do not sell, rent, or share your personal information with unaffiliated third parties for their own marketing purposes.

3. Third-Party Services

Our website uses third-party services that may process your data on our behalf, including:

• Contact form provider (Tally): Form submissions are processed by Tally. Tally has its own privacy policy governing how form data is stored and handled.
• Google Analytics: We may use Google Analytics to collect anonymous usage data. Google has its own privacy policy and data practices.
• Google Maps: Our contact page embeds a Google Maps iframe. Google may collect data through that embed according to Google's privacy policy.

We encourage you to review the privacy policies of any third-party services you interact with through our website.

4. Data Retention

We retain the information you submit through our contact forms for as long as necessary to fulfill the purpose for which it was collected - typically the duration of our business relationship with you plus a reasonable period afterward for record-keeping. If you would like your information removed from our records, contact us using the information in Section 7 and we will process your request promptly.

5. Data Security

We take reasonable steps to protect the information you share with us from unauthorized access, disclosure, alteration, or loss. Our website is served over HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

6. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you.
• Request that we correct any inaccurate information.
• Request that we delete your personal information, subject to any legal obligations we have to retain records.
• Opt out of any marketing communications we may send.

To exercise any of these rights, contact us using the information below. We will respond within a reasonable timeframe.

7. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our website, please contact us and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with a new effective date. We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

9. Contact Us About Privacy

If you have questions about this Privacy Policy or want to exercise your rights, contact us: